Information We Collect

We gather different types of information depending on how you interact with our services. Here's what we collect and why:

Personal Information You Provide

When you sign up for our learning programs or contact us directly, you might share:

• Your name and email address
• Phone number if you choose to provide it
• Business or company details for corporate clients
• Financial information relevant to budget optimization consultations
• Payment details when enrolling in paid programs
• Communication preferences and feedback

Information Collected Automatically

Like most websites, we automatically collect some technical data when you visit:

• IP address and general location information
• Browser type and device information
• Pages visited and time spent on our site
• Referring website or source
• Operating system details

How We Use Your Information

We use the information we collect for specific, practical purposes. We don't sell your data to third parties, and we won't use it in ways you wouldn't reasonably expect.

Data Storage and Security

Your information is stored on secure servers in Australia. We use industry-standard security measures including encryption, firewalls, and secure access protocols. But let's be honest—no system is completely bulletproof. We do our best to protect your data, and we're constantly updating our security practices.

Security Measures We Take

1. SSL/TLS encryption for all data transmitted through our website
2. Regular security audits and vulnerability assessments
3. Restricted access to personal information on a need-to-know basis
4. Secure password policies for all staff members
5. Regular backups stored in encrypted format
6. Incident response procedures if a breach occurs

If we experience a data breach that's likely to result in serious harm, we'll notify you and the Office of the Australian Information Commissioner as required by law.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, usually faster. There's no charge for reasonable requests.

Correct Your Information

If any information we hold is incorrect or outdated, let us know and we'll fix it. We want our records to be accurate.

Delete Your Information

You can ask us to delete your personal information, and we will unless we have a legal reason to keep it (like tax records or ongoing legal matters). Some data needs to be retained for specific periods under Australian law.

Sharing Your Information

We don't sell your data. Period. But we do share it in limited circumstances:

Service Providers

We work with trusted third-party providers who help us run our business—email platforms, payment processors, analytics tools. These companies can only use your information to provide services to us, not for their own purposes. They're contractually obligated to protect your data.

Legal Requirements

We'll disclose information if required by Australian law, court order, or government request. We'll also share information if necessary to protect our rights or prevent fraud.

Business Transfers

If talvexoria is acquired or merged with another company, your information may be transferred to the new owners. You'd be notified beforehand.

Cookies and Tracking

We use cookies to improve your experience on our site. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site.

Types of Cookies We Use

• Essential cookies: Necessary for the website to function properly
• Analytics cookies: Help us understand visitor behavior and improve our site
• Preference cookies: Remember your settings and choices
• Marketing cookies: Track your interests to show relevant content

You can control cookies through your browser settings. Blocking certain cookies might affect how our site works for you.

Data Retention

We keep your information for as long as needed to provide our services and meet legal obligations. Different types of data have different retention periods:

• Account information: Kept while your account is active, plus 7 years for tax purposes
• Financial records: Retained for 7 years as required by Australian tax law
• Marketing data: Deleted within 2 years of your last interaction with us
• Website analytics: Aggregated data kept indefinitely, individual data for 26 months
• Support communications: Kept for 3 years after resolution

When we no longer need your information, we securely delete or anonymize it so it can't be linked back to you.

Children's Privacy

Our services are designed for adults. We don't knowingly collect information from anyone under 18. If you're under 18, please don't provide us with personal information without your parent's or guardian's permission.

If we discover we've accidentally collected information from someone under 18, we'll delete it promptly.

Changes to This Policy

We review and update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The "Last Updated" date at the top of this page shows when we last revised the policy. We encourage you to check back occasionally.

Complaints and Concerns

If you have concerns about how we handle your personal information, we want to hear from you. Contact us first so we can try to resolve the issue directly.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the independent authority that oversees privacy in Australia.